Work

EXPERIENCE

Acting Technical Program Manager (TPM), AWS; Remote — 2024-Present

Manage region builds and community-driven product launches across Amazon EKS, reducing time-to-launch from 45 to 34 days for Kubernetes version v1.30+.

Freelance (Consultant Technical Writer & Software Integration Engineer, 2017-Present)

Delivered full-stack engineering and documentation for clients like LiveKit and Avis Budget Group (ABG), creating reusable API data models that reduced deployment time by 75%.

Senior Open Source Software (OSS) Writer, AWS; Remote — 2022-2023

Led DevEx onboarding for Amazon EKS, creating multilingual tutorials and community workshops that boosted social engagement by 250%.

Staff Writer, Stripe; Remote — 2022-2022

Drove developer documentation strategy for the Developer Platform on stripe.com/docs, architecting multi-language developer Quickstarts that increased API endpoint traffic by 25%.

Senior Technical Writer, Stripe; Remote — 2021-2022

Led the documentation strategy for Stripe Developer Tools on stripe.com/docs, building a Python-Flask eCommerce app to revamp Webhooks docs, contributing to an increase in webhook registrations by 45%.

Programmer Writer, AWS; Remote — 2020-2021

Led Amazon Managed Workflows for Apache Airflow (MWAA) documentation strategy, mobilizing a 1,000+ developer community to create tutorials that reduced support tickets by 40%.

Principal Technical Product Manager, Sabre; Remote — 2017-2019

Owned the Sabre API developer portal infrastructure for Sabre Dev Studio, leading a migration of 2,500+ products to a CI/CD-enabled developer portal with role-based access and automated workflows (Case Study).

Principal Technical Writer, Sabre; Southlake, TX — 2014-2017

Established an API-first documentation strategy for SOAP and REST APIs on Sabre Dev Studio, accelerating product development cycles and reducing support desk volume by 20%.