Work

PROFILE

Technical leader with a proven track record of driving developer experience strategies and tackling complex engineering challenges at big tech companies like AWS and Stripe. Known for working across roles to build and mentor developer communities, craft impactful educational content, and deliver results—such as boosting API traffic by 25%, reducing support tickets by 40%, and accelerating deployment times by 75% for major product launches.

SKILLS
Cloud & DevOps
Backend Development
Frontend Development
API & Integration
  • Kubernetes
  • Docker
  • Redis
  • Amazon EKS
  • Amazon ECR
  • Amazon MWAA
  • AWS Batch
  • Python
  • Flask
  • FastAPI
  • SQLAlchemy
  • PostgreSQL
  • Jinja
  • Asyncio
  • Pydantic
  • Pinecone
  • HTML
  • Jinja
  • CSS
  • JavaScript
  • React
  • jQuery AJAX
  • API Design
  • API Integration
  • Webhooks
  • OpenAPI
  • RAML
  • Mulesoft
  • Apiary
EXPERIENCE
Senior Open Source Software (OSS) Writer, AWS; Remote — 2022-Present

Lead documentation strategy for Amazon EKS’ open-source projects, collaborating with product teams and the broader AWS technical community to create high-impact educational toolkits for core and extended EKS open-source projects. Highlights:

  • Conceptualized and led the development of the EKS Developers Workshop, a comprehensive, beginner-friendly guide that takes developers through the entire journey of refactoring, containerizing, and deploying applications on Kubernetes and Amazon EKS.
  • Established the EKS Hands-On Tutorials program, developing standardized templates and implementing quality assurance processes to ensure consistent, high-quality educational content.
  • Engineered a diverse portfolio of sample applications and tutorials, including the FastAPI Book Management Application, a full-stack open-source project using Python-FastAPI and PostgreSQL/SQLAlchemy, the Jupyter-XGBoost Predictor Application, Jupyter Notebook application utilizing XGBoost model training, and CDK8s Getting Started Kubernetes integrations (Python, Java, TypeScript, and Go).
Staff Writer, Stripe; Remote — 2022-2022

Led cross-organizational documentation strategy at Stripe, liaising with the Stripe community and customers to refine and elevate documentation for the Developer Experience organization. Highlights:

  • Spearheaded user research initiatives, conducting in-depth interviews and surveys with 100+ developers to identify key pain points, analyzing findings to drive improvements to existing documentation and shape the development of next-generation Stripe products.
  • Spearheaded cross-organizational initiatives between writers and the Stripe community to optimize code samples, achieving a 40% improvement in code sample quality within two months.
  • Mastered multiple programming languages to create SDK Quickstarts, showcasing how to parse JSON responses and pass data to subsequent requests in Python, Node.js, Java, Ruby, Go, PHP, and .NET, contributing to a 25% increase in platform adoption rates.
Senior Technical Writer, Stripe; Remote — 2021-2022

Led documentation strategy end-to-end for Stripe’s Developer Tools team. Highlights:

Programmer Writer, AWS; Remote — 2020-2021

Architected, developed code samples, created reference guides and comprehensive architecture-related tutorials for Amazon Managed Workflows for Apache Airflow (MWAA). Highlights:

  • Cultivated a grassroots developer community of over 1,000 contributors, leading AWS Solution Architects, Developers, and Support Engineers through a series of documentation overhauls including Quickstart, Networking, Monitoring, and Best Practices.
  • Pioneered community programs to solve top pain points, including “Ask the Experts” weekly documentation improvements and “Docs Bash” to enable the community to architect solutions as Tutorials and Sample Code, culminating in a 40% decrease in customer support and documentation tickets within four months.
Software Integration Engineer, Consultant; Remote — 2017-2020

Led API design and documentation initiatives, enabling successful product launches for Avis Budget Group (ABG) and BCD Travel by combining API architecture and end-to-end documentation. Highlights:

  • Designed Avis Budget Group (ABG) APIs from scratch, crafting reusable data models on the API design layer and integrating them into the platform for future scalability, enhancing consistency across API design and leading to a 75% reduction in deployment time for ABG APIs $1.25 billion launch.
  • Mentored engineers in ReSTful API design, culminating in the creation of the Avis Budget Group (ABG) API Design Guide, which became the standard for API development at ABG.
Principal Technical Product Manager, Sabre; Remote — 2017-2019

Owned the technical infrastructure for the Sabre API service program, next-generation API developer portal and documentation infrastructure for Sabre Dev Studio. Highlights:

  • Successfully launched and directed an enterprise-wide API developer portal and infrastructure migration for 2,500+ API products on time and under budget, implementing role-based access control, live-call functionality with OpenAPI (Swagger), automated test suites, and tailored user experiences.
  • Guided vendors, including Evolving Web and Pronovix (Case Study), and the DevOps team to transform manual API platform governance processes into automated API self-publishing experiences for 100+ API product teams, developing a CI/CD pipeline with OpenAPI (Swagger) specifications for REST APIs and automated content approval workflows in Drupal for SOAP APIs.
Principal Technical Writer, Sabre; Southlake, TX — 2014-2017

Led SOAP and REST API developer portal documentation for Sabre Dev Studio, leading content strategy for onboarding, and advising product teams on API documentation and API-first design best practices. Highlights:

  • Conducted in-depth user interviews and card sort surveys with Sabre’s largest customers, developing and implementing onboarding content that effectively streamlined onboarding experience and led to a 20% reduction in support desk tickets within six months.
  • Played an integral role in Sabre’s inaugural REST API team, crafting documentation that set the standard for all subsequent Sabre REST API documentation, including providing stakeholder-approved API-first design specifications with documentation to engineers prior to development.
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